Teddy Casino FAQ – Common Questions Answered

Yes. You must be at least 21 years old to register and play on Teddy Casino. This applies to all players across the Philippines. We take responsible gaming seriously and may request age verification documents as part of our standard KYC process. For more information, visit our Responsible Gaming page.

No. Each player is allowed only one registered account on Teddy Casino. Duplicate accounts may be suspended and any balances forfeited. If you've lost access to your account, use the forgot password option on the Login page or contact our support team for help recovering it.

KYC stands for Know Your Customer. It's a standard process online platforms use to confirm that the person registering is who they say they are. You may be asked to submit a government-issued ID — like a Philippine national ID, passport, or driver's licence — especially before processing larger withdrawals. This step keeps your account safe and helps prevent fraud and unauthorized access.

Teddy Casino supports Philippine Peso (PHP) transactions through local online banking, mobile banking apps, and popular e-wallets. GCash and Maya are among the supported options for players who prefer digital wallets. Bank transfers from major Philippine banks are also accepted. All transactions are handled in PHP. Visit the Deposit page for current options and any applicable details.

Most deposits reflect in your account within a few minutes of a successful transaction. Processing times may vary depending on your chosen payment channel and any scheduled maintenance on the payment provider's end. If your deposit hasn't appeared after 30 minutes, take a screenshot of your payment confirmation and reach out to our support team.

Log in to your account and go to the withdrawal section in your account dashboard. Choose your preferred withdrawal method, enter the amount in PHP, and confirm the request. Depending on your account's verification status, you may need to complete KYC before your first withdrawal is processed. Funds are sent to the same payment method used for your deposit where possible.

Teddy Casino does not accept credit card payments or cryptocurrency as deposit methods for wagering. All transactions are in Philippine Peso via supported local banking channels and e-wallets. Please check the Deposit page for the full and current list of accepted payment options.

Teddy Casino has a wide selection of games suited for Filipino players. The full game catalogue includes:

• eBingo — fast-paced online bingo rooms
• Fish Shooting Games — arcade-style multiplayer titles
• Slots — a variety of reel-based games
• Live Casino — real dealers via live stream
• Sports Betting — PBA, NBA, volleyball, boxing, esports, and international football

Browse everything available on the Game Lobby page.

The sports betting section covers a broad range of events popular with Philippine players — including PBA and NBA basketball, UAAP volleyball, Philippine boxing, esports tournaments, and major international football leagues. The available markets and odds are updated regularly. Check the Betting page for what's currently open.

No. All casino games and sports betting involve risk, and there is no guaranteed outcome. Results are determined by chance or match outcomes. Teddy Casino encourages players to treat gaming as entertainment, set personal budgets, and never wager money they cannot afford to lose. Please read our Responsible Gaming guidelines for practical tips on managing your play.

Your account is protected by SSL (Secure Socket Layer) encryption, which secures all data between your device and our servers. We also use OTP (one-time password) verification when logins are detected from unfamiliar devices, adding an extra layer of protection. Always make sure you're on the official Teddy Casino website before entering your details.

Change your password immediately through your account settings. If you're locked out, use the forgot password option on the Login page. After regaining access, contact our support team to report the incident. Never share your OTP or password with anyone — our staff will never ask for your password under any circumstances.

Your personal information is collected and used only for account management, identity verification, and platform improvements. We do not sell or share your data with unrelated third parties. For the full breakdown of how we handle your data, read our Privacy Policy.

The VIP programme rewards regular players with points earned through gameplay across all categories — including Bingo, Fish Games, live casino, and sports betting. As you accumulate points, you move up through membership tiers and unlock access to member-exclusive benefits. Visit the VIP page to see what's available at each level.

Point expiry policies are managed from your account dashboard and outlined in full on the VIP page. We recommend logging in regularly and checking your points balance so you don't miss out. If you have specific questions about your tier status, contact our support team for clarification.

The Teddy Casino app is available for both Android and iOS devices. Visit the App page for the latest download link and installation instructions. If you're on Android, you may need to allow installation from unknown sources in your device settings — the App page walks you through that step-by-step.

The app gives you access to all the same games and features as the browser version — Game Lobby, Bingo, Fish Games, Betting, Deposits, and your VIP dashboard. The app tends to load faster and sends push notifications for important account activity like successful deposits and login alerts. Your account balance and history are fully synced across both platforms.

First, check that you have a stable internet connection — a weak mobile signal can cause loading issues. Try closing and reopening the app, or clear the app cache from your device settings. If you're on an older version of the app, update it via the App page. If the problem persists, you can access Teddy Casino through your mobile browser as an alternative while you sort it out.