Teddy Casino Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern the use of the Teddy Casino platform, accessible at teddycasino.app, and all associated services including the mobile app, game lobby, sportsbook, and payment facilities. By registering for an account or using any part of the platform, you agree to be bound by these Terms in full.

Please read everything carefully. If any section is unclear, you may reach out to our support team at [email protected] before continuing to use the platform.

1. Eligibility and Account Registration

To open an account at Teddy Casino, you must:

• Be at least 21 years of age at the time of registration.
• Be a natural person physically located in the Philippines.
• Provide accurate, complete, and current personal information during registration.
• Hold only one (1) active account at any time. Duplicate accounts will be closed and any associated balance may be forfeited.
• Not be a current employee, contractor, or immediate family member of anyone employed by Teddy Casino.

Teddy Casino reserves the right to request identity verification documents at any stage of the account lifecycle, including at registration, before a withdrawal is processed, or if unusual account activity is detected. Failure to provide requested documents may result in account suspension.

2. Account Security and Responsibility

You are fully responsible for maintaining the confidentiality of your account login credentials, including your password and any one-time passwords (OTPs) sent to your registered mobile number. Teddy Casino will never ask you for your password via email, chat, or phone.

• Do not share your account credentials with anyone.
• Do not allow another person to use your account, even a family member.
• Log out of your account on shared or public devices after each session.
• Report any suspected unauthorised access to [email protected] immediately.

Any activity conducted through your account — whether by you or by a third party who accessed your account due to your failure to maintain security — is your responsibility. Teddy Casino cannot be held liable for losses resulting from unauthorised access caused by your negligence.

3. Deposits, Withdrawals, and Payments

All deposits and withdrawals on Teddy Casino are processed in Philippine Peso (PHP). The following payment methods are supported:

• GCash (Philippine e-wallet)
• Maya (Philippine e-wallet)
• Bank transfer via Philippine banks
• Online banking through supported Philippine financial institutions

Credit cards and cryptocurrency are not accepted as payment methods for deposits or wagering on Teddy Casino.

Deposits are credited to your account after confirmation from the payment provider. Processing times vary depending on the method used. Teddy Casino is not responsible for delays caused by third-party payment processors, bank outages, or internet connectivity issues on the player's end.

Withdrawals are subject to identity verification. You must have completed KYC before a withdrawal request will be processed. Withdrawals will only be sent to payment accounts registered in your own name — third-party withdrawals are not permitted. Teddy Casino reserves the right to apply additional verification steps for large or unusual withdrawal requests.

Players must not use Teddy Casino accounts to process payments or transfers unrelated to genuine gaming activity. Any account found to be used for money laundering, structuring, or other financial offences will be immediately suspended and reported to the relevant authorities.

4. Game Rules and Fair Use

All games available in the Teddy Casino game lobby — including slots, live casino, eBingo, fish games, table games, and the sportsbook — are provided for personal entertainment only. The following conduct is strictly prohibited:

• Using automated software, bots, scripts, or any system designed to play games or place bets on your behalf.
• Exploiting software bugs or errors to gain an advantage. Any such bugs must be reported to support immediately.
• Colluding with other players or with any third party to manipulate game outcomes.
• Placing bets that are designed to guarantee a mathematical profit regardless of game outcome ("arbitrage betting") in a way that abuses promotional structures.
• Intentionally losing bets to benefit another account.

Teddy Casino uses RNG (random number generator) technology for applicable games. Live casino game results are determined by real dealers in a controlled studio environment. The platform does not manipulate outcomes in favour of or against any individual player.

In the event of a technical fault, network error, or disconnection during a game session, the round may be voided and stakes returned to your account. Final decisions on disputed game outcomes rest with Teddy Casino.

5. Promotions and Bonuses

Teddy Casino may offer promotions, bonuses, or other incentive programmes to registered players from time to time. The specific terms of any active promotion — including eligibility, minimum deposit requirements, wagering requirements, and expiry — will be published alongside that promotion when it is available.

These general Terms apply to all promotions unless a specific promotion's terms state otherwise. In cases of conflict, the specific promotion terms take precedence for that promotion only.

Bonuses and promotional funds are awarded at Teddy Casino's sole discretion. We reserve the right to withdraw a promotion, amend its terms, or disqualify a player from a promotion if there is evidence of abuse, misuse, or violation of these Terms.

No specific bonus percentages, amounts, turnover requirements, or promotional deadlines are guaranteed on this page. Current available promotions, if any, will be communicated through the platform directly.

6. Responsible Gaming

Teddy Casino is committed to promoting safe and responsible gaming for all Filipino players. We recognise that for a small number of players, gaming can become problematic. The following tools and policies are in place to support responsible play:

• Deposit Limits: Players may request a reduction in their daily, weekly, or monthly deposit limit by contacting support. Increases to existing limits require a cooling-off period before they take effect.
• Self-Exclusion: Players may request voluntary self-exclusion from the platform for a defined period. During self-exclusion, all access to the account and all marketing communications will be suspended.
• Session Reminders: Players are encouraged to set time reminders and to take regular breaks during extended gaming sessions.
• Age Verification: Teddy Casino strictly enforces the 21+ age requirement. Any account found to belong to a minor will be closed immediately and all funds returned to their original payment source.

Gaming at Teddy Casino is for entertainment. No outcome is guaranteed, and no game should be played with the expectation of making a profit or recovering previous losses. If you feel your gaming habits are affecting your financial wellbeing, relationships, or daily life, please visit our Responsible Gaming page for resources and support.

7. Player Conduct

Players are expected to conduct themselves in a respectful and lawful manner while using Teddy Casino. The following behaviour will result in immediate account suspension and potential permanent ban:

• Harassment, abuse, or threatening language directed at staff or other players.
• Posting or sharing illegal, obscene, or defamatory content through any platform communication channel.
• Impersonating another player, Teddy Casino staff, or any other person or entity.
• Attempting to access areas of the platform without authorisation.
• Using the platform to facilitate any activity that violates Philippine law.

8. Account Closure and Termination

You may close your Teddy Casino account at any time by contacting support at [email protected]. Before closure, any remaining PHP balance will be processed as a withdrawal to your registered payment method, subject to completion of KYC.

Teddy Casino reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, in cases including but not limited to:

• Violation of these Terms and Conditions.
• Fraudulent, abusive, or suspicious activity detected on the account.
• Provision of false information during registration or verification.
• Court order, regulatory requirement, or legal obligation.

Where an account is closed due to a player's breach of these Terms, Teddy Casino may withhold any remaining balance pending investigation. The outcome of such investigations will be communicated to the player in writing.

9. Limitation of Liability

Teddy Casino provides the platform on an "as is" and "as available" basis. While we take reasonable steps to ensure the platform is available, secure, and functioning correctly, we do not warrant that:

• The platform will be uninterrupted, error-free, or free of technical issues at all times.
• Any specific game, feature, or payment method will be available at any given time.
• Information displayed on the platform is accurate in all circumstances.

To the maximum extent permitted by applicable Philippine law, Teddy Casino will not be liable for any indirect, incidental, or consequential loss arising from the use or inability to use the platform. This includes but is not limited to loss of funds resulting from server downtime, network errors, or payment provider failures.

10. Changes to These Terms

Teddy Casino may update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "last updated" date. It is your responsibility to review these Terms periodically.

Your continued use of Teddy Casino after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with any updated terms, you should discontinue use of the platform and contact support to request account closure.

11. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising from your use of Teddy Casino that cannot be resolved informally through our support team will be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

Before pursuing formal legal action, we encourage players to attempt resolution through our customer support channel at [email protected]. Most account and transaction disputes can be resolved quickly through direct communication.